FREQUENTLY ASKED QUESTIONS

Can I use my 90 minute credit for a 60 minute class?

Your credits will only be active for the type of class you purchased. For example, if you purchased a 60 minute 10 pack, you can only book classes that are 60 minutes. So, if you booked a 90 minute single class, or pack, you can only use it on 90 minute classes.

What happens to my credits if I do not use them in the allotted time?

All credits expire if not used in the time given. You will have to purchase new ones if you want to continue going to the class. For any extraordinary circumstances, you will have to speak to the trainer.

Do I have to reserve my spot if I bought a 5 or 10 pack of credits?

To guarantee there is room for you in the class we recommend reserving the class with your credits at least 48 hours in advance. For very popular classes, we recommend reserving them up to a week in advance.

What if I forget to book a class, can I just show up?

If the class did not fill up, walk-ins are welcome. You can check if there is space is available here.

Can I cancel the recurring unlimited monthly classes?

You can cancel anytime and finish the classes in the month you already paid for. Email us at info@orionsportsclub.com so we can cancel it for you, or come to the front desk at the club.

Have more questions?

Please feel free to call our facility in Kirkland at (425) 300-1964